A London bus driver’s side of the story

Some time ago I wrote a post titled ‘Is it just me or are bus drivers losing it?”. And then I checked my messages today and an actual London bus driver has responded to it. Have a read.

“I’ve just seen this post, and despite it being quite old, wanted to reply. I’m a bus driver (not on the 242, however, so I’m not THAT driver LOL).

If revenue inspectors board the bus and we have too many non-paying passengers, we are reported to our company, because TfL insist on it. It is seen as theft, because the assumption is that we should be able to verify every pass in the brief instant that they are flashed in front of us. We are supposed to be able to verify that Oyster cards are legitimate, too – that young people aren’t using pensioners’ Freedom Passes, etc. And if we don’t, TfL assume that we’re letting out friends ride for free.

If we allow too many people on the bus, we risk our livelihoods. For each person standing forward of the driver’s shoulder (and thus forward of the bright red sign that you all ignore!), we can be given 3 points on our licence and a £60 fine. As I’m sure you know, 12 points means loss of licence. And that’s not just our PCV licence, it’s ALL of them – in my case, car, motorbike, lorry, the lot. No job, no way to take my daughter to school… So we open the rear doors to empty the bus before letting people on. We are human; we do sympathise when it’s cold and raining, but whenever I’ve tried to explain why I’ve kept you waiting, I only get abuse, because you don’t actually want to know why you didn’t get your own way, you’re just outraged that a lowly bus driver didn’t automatically accede to your demands.

Yeah, we are losing it. I start each day cheerful and helpful, and end it ready to rip someone’s head off. Every single day, without fail, I am abused. If traffic is bad, abuse the driver. If the passenger’s Oyster card doesn’t work, abuse the driver. If they don’t have enough money on it, abuse the driver. If they want change of a £20 and the driver doesn’t have it, abuse the driver. Here’s some news for you – we are not issued with change when we start work. If a driver has change, it’s because he or she has gone to the effort of getting some, just to help you out. We deal with traffic, drivers cutting us up, cyclists riding like Kamikazes, and woe betide us if we have to brake sharply – because if passengers are jostled, guess what? It’s blame the driver time! No win no fee lawyer heaven, and disciplinary proceedings for us! Lovely!

But, we soldier on. Times are hard, and there’s not a lot else out there, job-wise. Next time you get on a bus, look at the driver – that’s a human being sitting there. Try and feel a little of what we feel. And remember, we are not obliged to give out our names, or numbers. The number of the bus, the route, and time are all you need to identify the specific bus, and hence the driver.”




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4 responses to “A London bus driver’s side of the story

  1. Charley

    I now definitely have a bit more empathy for bus drivers! will make sure to mind my manners in future

  2. dave

    im a london bus driver you know i can go for the best part of the day without anyone looking at me let alone say please or thank you, people wonder why drivers wont wait for youif you were to see the the times we have to matain we just cant wait, 30 secs there is nothing to you you get 3or 4 of them on a trip thats 2/3 mins which is time we have to make up,and another reason is the rude and igorant people out there, today i was about to pull away from a stop i saw a man running and waving so i waited what happens he get on dont even look at me or say thanks swippes hes card and sits down, if people were to learn some manners it may be different

  3. Pingback: A London bus driver’s side of the story | gmdnightbus

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